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How db33bet Handles Your Personal Information

When you open an account with us, we collect only what we need to run your wallet, process your bKash, Nagad or Rocket payments, and keep your account secure.

Account data protectionbKash, Nagad, Rocket payment privacyYour right to access and correct dataClear data retention terms
db33bet How db33bet Handles Your Personal Information
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We apply a combination of technical controls and clear data practices to protect your account. SSL encryption covers all data sent between your device and our servers. Cookie settings are manageable through your browser, and we explain below what each category of cookie does. Retention periods are tied to account status and applicable legal requirements — not held indefinitely.

Encryption on Every Connection

All data you send us — account details, bKash payment references, Nagad transaction IDs — travels over SSL-encrypted connections. No plain-text data leaves your device unprotected.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can block non-essential cookies through your browser settings at any time.

Data Retention Policy

Account records are kept while your account is active and for a period afterward as required by applicable rules. Once that period ends, we delete or anonymise your data.

Who Can Access Your Data

Only authorised staff and the payment processors running bKash, Nagad and Rocket transactions can access your personal data — and only for the purpose of operating your account.

REACH OUR TEAM

Contact Us About Your Privacy

If you have a question about how we handle your data, want to correct information on your account, or need to request deletion of your records, our support team is the right place to start. You can reach us through live chat inside your account dashboard, by email, or through the help centre linked at the bottom of every page. When you contact us about a privacy matter, include your registered account email so we can locate your records quickly and respond without delay.

Team online

Live Chat

Open the chat icon inside your account dashboard to reach our support team directly. Quote your registered email for faster handling of any data or privacy request.

Email Support

Send your privacy query or data-access request to our support email address. Include your account username and the specific data matter so we can respond accurately.

Help Centre

The help centre linked in the site footer covers common privacy questions, account data steps and wallet-related queries for bKash, Nagad and Rocket account holders.

Frequently Asked Privacy Questions

These are the questions we hear most from account holders about how their data is handled on db33bet. If your question is not here, contact our support team through live chat or email.

We collect your name, email address, contact number and the payment method you register — bKash, Nagad or Rocket. Device data such as your IP address and browser type is collected automatically when you log in.

We do not sell your data. We share it only with payment processors like bKash, Nagad and Rocket to complete transactions, and with service providers who operate our platform under strict data-handling agreements.

Log in to your account and go to your profile settings to update basic details. For a full data-access request, contact our support team by email with your registered account details and we will respond promptly.

We retain records for as long as required under applicable law and our operational obligations. After that period, your data is deleted or anonymised. Specific retention periods depend on your local jurisdiction.

We store only the transaction references needed to verify your deposits and withdrawals. Full wallet credentials are never stored on our servers — payment authorisation happens through the respective payment rail directly.

Contact our support team through live chat or by email, state that you want your data deleted, and include your registered email address. We will confirm the request and process it subject to any legal retention requirements that apply.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.